Privacy Policy winjaya

1. Introduction

This Privacy Policy is issued by winjaya ("we", "our platform") and applies to all users who register, browse or use any part of the winjaya website. By using the winjaya platform, you agree to the terms set out in this Privacy Policy.

This Privacy Policy explains the types of information we collect, the purpose of collection, how it is stored, the retention period, and your rights regarding that data. If you do not agree with any part of this Privacy Policy, please stop using the winjaya platform.

2. Information We Collect

winjaya collects users' personal information through several methods, depending on how you interact with our platform. The information collected includes:

a) Account Registration Information

• Full name as per identity card (MyKad) or passport
• Date of birth (for age verification — users must be aged 21 and above)
• Active email address
• Mobile phone number
• Account username and password (stored in encrypted form)

b) Financial and Transaction Information

• E-wallet account number (Touch 'n Go eWallet) used for deposits or withdrawals
• DuitNow information and registered FPX online banking account details
• Crypto wallet addresses (USDT, BTC, ETH) for users who use the crypto method
• Deposit and withdrawal history within the platform

c) Technical Information

• Device IP address
• Web browser type and operating system
• Cookie and login session data
• In-platform activity logs (bets, games, session duration)

⚠️ winjaya does not store full credit or debit card information. All FPX payment processing is carried out by a certified payment service provider.

3. Purpose of Data Collection

The personal information we collect is used solely for the following purposes:

• Registering and verifying the identity of new users in line with international licensing requirements
• Processing deposits and withdrawals securely through supported payment methods
• Providing effective 24/7 customer support
• Sending account-related notifications, security updates and promotional information (with user consent)
• Monitoring suspicious activity for fraud prevention and anti-money laundering purposes
• Ensuring compliance with responsible gambling policies, including age verification for users aged 21 and above
• Improving the user experience through aggregated and anonymised usage data analysis

4. Data Sharing and Disclosure

winjaya respects user privacy and does not disclose your personal information to any external party except in the following circumstances:

a) Trusted Service Providers

We work with selected technical service providers and payment processors. These parties are only given access to the information needed to complete their tasks and are bound by strict confidentiality agreements.

b) Legal and Licensing Requirements

winjaya may disclose personal information when required by a competent authority, international licensing body, or valid court order. Such compliance is a legal obligation that cannot be avoided.

c) Fraud Prevention

In situations where there is strong evidence of fraudulent activity, money laundering or other security threats, winjaya reserves the right to share relevant information with the appropriate authorities.

In all of the above situations, winjaya only discloses the minimum information required and always works to protect user privacy to the extent permitted by law.

5. Data Security

winjaya implements a range of technical and organisational measures to protect users' personal information from unauthorised access, loss, destruction or alteration. Among the measures we apply:

• Data encryption using SSL/TLS protocols during the transfer of information between the user's browser and our servers
• User passwords are stored in hashed form and cannot be read by any of our staff
• Strict internal access controls — only authorised staff can access user data
• Continuous system monitoring to detect and address security threats
• Regular security audits by independent parties

Although we take all reasonable measures, no security system is entirely perfect. You are also responsible for keeping your winjaya account password confidential and not sharing it with anyone.

6. Cookies and Tracking Technologies

The winjaya website uses cookies and similar tracking technologies to improve functionality and the user experience. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies: Store your login status for the current session only. Deleted automatically when you close your browser.
• Preference cookies: Store your language settings and display preferences.
• Analytics cookies: Collect usage data anonymously to help us understand how users interact with the platform.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the winjaya platform.

7. Data Retention Period

winjaya retains users' personal information for as long as the account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Specifically:

• Active account data is retained for the entire period the account is in operation
• Financial transaction records are retained for the period set by our international licensing body
• Security activity logs are retained for a sufficient period for investigation if required
• Once an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, subject to ongoing legal obligations

If there is an ongoing legal investigation or unresolved dispute, the data retention period may be extended until the matter is resolved.

8. User Rights

As a winjaya platform user, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of any information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data, subject to our legal obligations.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time.
• Right to Complain: If you believe your privacy rights have been violated, you may submit a complaint to us.

To exercise any of the rights above, please contact the winjaya customer support team via live chat or email. Your request will be processed within a reasonable timeframe.

9. Third-Party Payment Services

The winjaya platform is integrated with third-party payment service providers such as Touch 'n Go eWallet, DuitNow and FPX processors to facilitate financial transactions for users. When you use these payment methods, you are also subject to the privacy policies of those providers.

winjaya is not responsible for the privacy practices of those third parties. We encourage users to read the respective privacy policies before using their services.

For users who use cryptocurrency (USDT, BTC, ETH), the decentralised nature of blockchain means your transactions are publicly visible. winjaya only stores your crypto wallet address for transaction processing purposes.

10. Changes to This Privacy Policy

winjaya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or developments in the data protection industry.

Any significant changes will be communicated to registered users via:

• In-platform notification during your next login session
• Email to the address registered to your account
• Updated effective date at the top of this page

Your continued use of the winjaya platform after those changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you should stop using the platform and contact us to close your account.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team:

• Live Chat: Available 24/7 directly within the winjaya platform, in Malay and English
• Email: [email protected]

The winjaya customer service team will endeavour to respond to every enquiry thoroughly and in a timely manner.